Privacy Policy

This policy applies to guests, prospective guests, website visitors, and anyone who contacts Krishnabhumi Holydays through our website, phone, email, WhatsApp, or hotel operations team.

We collect information that is necessary to provide hotel booking, stay management, payment, support, and compliance services.

• Contact details such as name, phone number, email address, and WhatsApp number.
• Booking details such as stay dates, guest count, room preference, payment status, invoices, and booking history.
• Guest verification details that may be required for hotel check-in under applicable rules.
• Support and service requests, including housekeeping, maintenance, meal, cancellation, refund, and feedback records.
• Basic device, browser, and usage information needed to keep the website secure and improve the booking experience.

We use personal information only for specific hotel, guest service, payment, security, and legal purposes.

• Create, manage, modify, cancel, and support hotel bookings.
• Confirm payments, issue invoices or receipts, process refunds, and prevent payment misuse.
• Coordinate hotel operations such as check-in, room readiness, housekeeping, guest requests, and service recovery.
• Send booking confirmations, stay updates, reminders, support replies, and important operational notices.
• Meet legal, tax, accounting, safety, fraud-prevention, and regulatory obligations.
• Improve website reliability, guest experience, pricing display, and customer support workflows.

Payment details may be handled by our payment gateway or banking partners. We do not ask guests to send card PINs, OTPs, UPI PINs, or banking passwords. Guests should never share those credentials with hotel staff or support agents.

We share information only where it is needed to operate the booking, provide the stay, process payments, support the guest, or comply with law.

• Payment processors, banks, and payment gateways for collecting payments and processing refunds.
• Messaging, email, and SMS providers for sending booking, support, and stay-related communication.
• Technology, hosting, analytics, security, and operations providers who help us run the website and booking platform.
• Hotel staff, property operators, and service teams who need the information to deliver your stay.
• Government, legal, tax, law-enforcement, or regulatory authorities when disclosure is required by applicable law.

We keep booking, invoice, payment, guest service, and compliance records for as long as needed for hotel operations, accounting, legal, audit, dispute resolution, fraud prevention, and regulatory obligations. Where information is no longer needed, we delete, anonymize, or restrict it according to our operational and legal requirements.

Guests may contact us to request access, correction, deletion, or grievance support for their personal information, subject to identity verification and applicable retention obligations. Guests may also opt out of non-essential marketing communication, while still receiving important booking, payment, safety, and service notices.

We may use cookies and similar technologies for session continuity, booking flow reliability, fraud prevention, analytics, and website performance. Browser settings may allow guests to block or delete cookies, but some booking features may not work correctly without essential cookies.

We use administrative, technical, and operational controls to help protect guest information. No website or transmission method is completely secure, so guests should use trusted devices, avoid sharing sensitive credentials, and contact us immediately if they suspect unauthorized use of their booking information.

For privacy requests, corrections, or grievances, contact us at krishnabhumiholydays1@gmail.com or call +91 9557950180.

Please also review our Terms of Use for booking, payment, cancellation, and guest responsibility terms.